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* What is the Master Card Payment Gateway?
Master Card service is one of the biggest card services in the world and we, ABC TRAVEL, owner of www.vistalandtravel.com, are one of their clients. All the transactions made from this website are processed at Master Card Payment Gateway via SSL connection (secure socket layer connection). Customers could be from all over the world. The Master Card Server is located in a unique place and so the connection my be a little slower. Please do not refresh while it is trying to connect or you may find that you have been charged twice.
Are all hotel prices inclusive of all taxes and service charges?
Most hotel prices displayed on our site are net. They include all taxes and applicable service charges. However, some hotels, especially where payment is settled directly with the hotel may not include taxes and service charges but this condition will be indicated in the price table
Can I book / pay directly to the hotel?
No. The rates displayed on Vistalandtravel.com are available only through this service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case your choice is not available and with other travel requirements which individual hotels cannot do. All reservations on Vistalandtravel.com must be paid for in advance when you receive confirmation from us. This is the only way we can guarantee occupancy of the hotels and keep our prices down.
What is meant by "Request hotels"( confirmation by email)?
"Request hotels"( confirmation by email) means that after receiving your request, we have to reconfirm the rates also the availability of the hotel before the booking process.
What is meant by 'Instant Confirmation'?
Instant confirmation means that the indicated rooms are readily available and your reservation can be confirmed once you complete the payment.
Do I get hotel voucher and receipt upon completion of payment?
For Instant Confirmation, you can print your voucher and receipt immediately upon completion of booking and confirmation from us. For Request then hotel, your voucher and receipt will be emailed to you upon confirmation. If your accommodation is booked by paying a deposit, your voucher will be issued only after completion of full balance payment. If you would like a voucher at the time of confirmation please select the full payment option on Secure Payment Step
How long will it take to confirm "Request Hotel" room(s)?
Most bookings are confirmed within 1 business day. Sometimes, because of a holiday at the hotel location or technical problems it can take up to 2 business days.
Are Airport Transfers included in the hotel price?
Most hotel prices on our site do not include airport transfers. If airport transfers are included it will be clearly stated in the hotel price table
Do you need my credit card details at the time I make a reservation?
Yes but only when you get confirmation from us.
What is the difference between Deposit and Full Payment options?
If you book your accommodation well in advance of 45 days, vistalandtravel.com allows you to get confirmation by paying a 1 Night deposit for every 7 nights you book. The time we issue the voucher(s) depends on whether you choose to pay a deposit or full payment. If you choose to pay Deposit, you must wait until the balance payment is charged to receive the voucher. If you choose Full Payment, you will receive a voucher immediately, upon confirmation (by email for Requested hotels)
I don't have a printer right now, how can I print my Voucher and Receipt later?
An Email containing links to your hotel voucher and payment receipt has been dispatched to you. You can access them and print them at any later date. If you do not receive the email, you can contact us via Live Chat
What is your cancellation / refund policy?
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. More information, please click here
Who owns and operates Vistalandtravel.com?
Your SAKE Travel.,JSC
No.5/21 Quoc Tu Giam Str,
Dong Da Dist, Ha Noi
– Viet Nam
Tel: +84 – 4.732 4303
Fax: +84 - 4. 732 5735
More information regarding the company can be found at Company Profile
What is the normal hotel policy regarding children?
Many hotels allow up to 2 children under age 12 to share the same room with existing facilities at no additional cost. If an extra bed is required the price for a Triple room will have to be paid. Unfortunately, some hotels limit the number of children to only one. If this is the case you will be advised prior to confirmation
I work for Airline / travel industry, do I get additional discount?
Generally, we do not get any special rates from hotels for Airline or travel industry professionals. Hotels should be contacted directly for such concessions.
Can I use my reward points from Accor, Mariott, Starwood, Hilton etc. on your site?
No. Only reservations made directly with the participating hotels can use these reward points
Are the rates the same for everyone?
The rates quoted are available for everyone. We offer local rates to foreigners. There is no difference in rates between local guests or tourists.
My credit card number is correct, but it is not accepted. Why?
- Make sure you are not using a proxy internet connection. A direct connection to internet
is required for security purposes
- Make sure the input details are correct
- Make sure the card expiration date does not precede the reservation date.
- Make sure you have not reached your credit limit
- If you get an error apart from the reasons above, please contact your Online Agent
Why is the price different from when I last looked or booked?
This is normally because of market conditions and currency fluctuations. During the peak tourist season, conventions, fairs etc. prices are likely to change. Slight variations on a periodical basis are more likely to be reflected in fluctuations in currency exchange rates.
Once you book with us the price for a hotel is fixed as that at the time of the reservation
What are the different room categories
Hotels tend to place their bedrooms in four different categories:
Standard (Run of the House or ROH)
Superior
Deluxe
Executive
The actual difference between the bedrooms varies from one hotel to another.
Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
Double Room
A double room is designed to accommodate two people only. The room contains one queen or king size bed or if not available two single beds will be put together.
Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available, one queen or king size bed.
Triple Room
A triple room is designed to accommodate three people only. The room will contain either: one queen and one single bed or three single bed.
Three single beds
Please specify which option you require when sending your reservation form
Are special requests guaranteed?
This will depend on each individual hotel's availability. We will certainly pass your special request on to the hotel.
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